Customer information and service terms
Privacy Policy & Terms of Service
Last updated: July 2026
Privacy policy
How we handle your information.
Information We Collect
When you book a service with Soap N Shine, we collect:
- Full name, phone number, and optional email address
- Service address
- Vehicle type, make/model, and optional year and colour
- Service preferences and notes
How We Use Your Information
Your information is used for:
- Scheduling and delivering detailing services
- Sending appointment confirmations and reminders
- Communicating service updates or changes
- Preparing payment links, invoices, and receipts after service
- Improving service quality
SMS Consent
By providing your phone number, you agree to receive text messages about your appointment, including confirmations, reminders, and service updates. Message and data rates may apply.
To opt out: Reply STOP to any message to unsubscribe from future SMS communications.
Third-Party Services
We use Google Places to suggest and verify service addresses and Google Calendar to manage confirmed appointments. Address searches and appointment details may be processed by Google for those purposes. Stripe processes payment information when a payment link or invoice is issued; Soap N Shine does not store complete card details. We may also use configured email, SMS, or automation providers solely to deliver appointment notifications. Review Google's Privacy Policy, Terms, and Stripe's Privacy Policy. We never sell your personal information.
Data Security
We use appropriate safeguards to protect your personal information. Your data is stored securely and is only accessible to authorized personnel.
IP addresses may be processed transiently for abuse prevention and request-rate limiting. They are not included in the customer-journey events described below.
We collect limited, cookie-free journey events such as which booking step was viewed and the non-personal source of a quote visit. These events exclude names, addresses, phone numbers, email addresses, free-text notes, and other booking content.
Retention and Your Choices
Booking records are retained only as long as reasonably needed for scheduling, customer service, accounting, legal, and fraud-prevention purposes. The booking form may temporarily save an unfinished draft in this browser tab so a refresh does not erase your progress. You can clear it by closing the tab or clearing browser data.
To request access, correction, or deletion of personal information, email soapnshinemobiledetailing@gmail.com. Some records may need to be retained where required for accounting, legal, or security purposes.
Terms of service
What to expect on appointment day.
Service Requirements
To provide the service effectively:
- Water: Access to a standard spigot within 100 feet.
- Power: Access to an electrical outlet within 100 feet.
- Vehicle: Accessible and unlocked at the scheduled time.
Cancellation Policy
There is no fee to cancel an appointment request before it is confirmed. For a confirmed appointment, please provide at least 24 hours' notice. Any cancellation fee must be disclosed and agreed when the appointment is confirmed; no undisclosed fee will be charged.
Unsafe rain, lightning, extreme cold, or another condition that prevents safe mobile service may require rescheduling. There is no customer cancellation fee when Soap N Shine reschedules because of weather or safety.
Liability Disclaimer
Soap N Shine is not responsible for:
- Pre-existing damage, scratches, or imperfections
- Damage caused by loose parts, decals, or aftermarket accessories
- Items left inside the vehicle
- Weather-related damage after service completion
Payment
Payment is due when the service is complete. We accept cash, credit or debit cards, and e-transfer. Published prices are in Canadian dollars before 13% HST. Any condition-based price change or additional service is confirmed with you before work begins.
Service Concerns
Please raise anything that does not look right during the final walkthrough so we can review it with you before payment. If you notice a concern later, contact us promptly with the appointment details and photos where helpful.
Questions about these terms?
Contact us and we will respond within one business day.